Determining Partner Selection Criteria using Information Communication Technology (ICT) Tools
Mat, Noor Azliza Che; Cheung, Yen; Scheepers, Helana
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Selecting compatible partners for business collaboration can be a difficult and time consuming task. Identifying the criteria for partner selection is thus important to organisations that are considering business collaborations or to form a collaborative network (CN). Determining the right set of criteria for partner selection involves careful consideration of both intangible and tangible factors. Partner-related criteria or intangible factors such as trust, reputation and management ability have long-term effects on collaborations. Compared to task-related criteria or tangible factors, intangible factors are not easily determined as they involve subjective judgment. The objectives of the paper are to explore the partner selection criteria which relates to partner-related criteria and to identify the information communication technology (ICT) tools to accommodate the criteria. Mixed methods approach has been implemented in this study which begins with an online survey followed by conducting interviews with selected organisations. The findings show several ICT tools that are suitable to be used to help organisations in evaluating the partner selection criteria.