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Search Results for Collection: School of Hospitality and Tourism

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The end of the affair: exit interview efficacy in a New Zealand Hotel chain

Parker, J; Harris, C; Williamson, D (AUT University, University of Technology, Sydney Sydney, Australia; 2007)

This paper presents findings from data analysis of formal exit interviews conducted in two hotel brands. One covers 2004 and 2005 and is a large New Zealand hotel chain with 15 sites. The quantitative data for this brand ...