• A conceptual model of the management of creativity and innovation in airports 

    Losekoot, E; Wright, N (Council for Australasian University Tourism and Hospitality Education (CAUTHE), 2013)
    This paper takes the top ten airports identified in the SKYTRAX 2011 airport awards and investigates to what extent their success might be due to creative and innovative management actions. The literature review considers ...
  • Airports: places or non-places - who cares? 

    Losekoot, E (Council for Australasian Tourism and Hospitality Education (CAUTHE), 2015)
    There is considerable literature on the concept of placelessness (Relph, 1976) and ‘nonplace’ (Augé, 1995). Much of this comes from the geography literature, but the developing area of ‘mobilities’ (Sheller & Urry, 2006; ...
  • Alcohol and hospitality - Operational decisions on a marae 

    Losekoot, E; Sherlock, D (The Council for australasian University tourism and Hospitality education (CaUtHe), 2013)
    The issue of alcohol in hospitality has always been a controversial one. In order to address this topic in the cultural context of a marae (communal meeting place) with commercial hospitality facilities on a site regarded ...
  • An investigation of the attitudes of travel and tourism intermediaries to mature travellers 

    Schitko, D; Losekoot, E (Journal of Tourism, 2012)
    This study considers the attitudes to and experiences of travel agents and tourism intermediaries when servicing the needs of mature travellers. It reviews the literature on mature travellers within the broader area of ...
  • Be prepared or she'll be right? Terrorism, hotels and mega events in New Zealand 

    Losekoot, E; Poulston, J (The Council for australasian University tourism and Hospitality education (CaUtHe), 2013)
    Between 1972 and 2003 there were 168 attempts by terrorists to attack respondents or spectators at major sporting events around the world. A literature review of over 100 research papers outlines the reasons terrorist ...
  • Blinded by science? Reasons for thinking twice 

    Poulston, JM (Council for Hospitality Management Education (CHME), 2014)
    Critical thinking is a key skill promised by many undergraduate programmes, yet few offer specific courses in thinking, nor do university lecturers necessarily think critically or know how to teach critical thinking. This ...
  • Changing cultural economy in the production of Indian performance 

    Booth, A (The Asian Migrations Research Theme, the University of Otago, 2014)
    This paper focuses on cultural economy, the “set of socio-economic relations that enable cultural activities” (Pratt, 2008, p. 49). It examines the production and representation of culture as a function of the economic ...
  • Cinderella in Babylon: the discourse of housekeeping in Hotel Babylon 

    Harris, C; Schitko, D; Tregidga, H; Williamson, D (Council for Australian University Tourism and Hospitality Education (CAUTHE), 2009)
    This paper looks at the representations of housekeeping and housekeepers in the popular television series Hotel Babylon. The paper discusses some possible effects of the impression constructed of this area of hotel employment ...
  • Cinderella in Babylon: the representation of housekeeping and housekeepers in the UK television series Hotel Babylon 

    Harris, C; Tregidga, H; Williamson, D (Intellect Ltd, 2011)
    This article examines representations of housekeeping and housekeepers in the popular television series Hotel Babylon. We take a reflective approach in consid-ering how identities and roles in the Hotel Babylon series are ...
  • Constructive dismissals in hospitality: perceived incidence and acceptance 

    Poulston, J (Department of Tourism, University of Otago, 2006)
    Constructive dismissal and ad hoc disciplinary procedures are common in hospitality and many employees feel they are treated poorly by their immediate supervisors. This study identifies the perceived incidence and acceptance ...
  • Coopetition and Knowledge Transfer Dynamics: New Zealand’s Regional Tourism Organisations and the 2011 Rugby World Cup 

    Werner, K; Dickson, G; Hyde, K (Sport Management Association of Australia and New Zealand (SMAANZ), 2013)
    To ensure the success of Rugby World Cup 2011 (RWC 2011) in New Zealand regional tourism organisations were expected to collaborate with each other as part of developing a nationwide approach to the event, whilst simultaneously ...
  • Creating sustainable employment in hospitality? 

    Harris, C; Williamson, D; Rasmussen, E; Wilkinson, H (Promaco Conventions Pty Ltd, 2008)
    Voluntary staff turnover has been a major problem in hospitality and many hospitality employers are concerned how staff retention can be improved in an industry which is characterised by narrow profit margins, fluctuating ...
  • Critical issues in food and beverage productivity 

    Poulston, J; Luo, Y; Milne, S (AUT University, 2006)
  • Death by hospitality: beyond the call of duty 

    Poulston, J (AUT University, 2009)
    Hospitality staff are often very dedicated to their work, protecting guests’ privacy even when circumstances are suspicious, and treating their wants and needs as paramount. In November 2008, several hotel staff were killed ...
  • Destinations: tourists’ perspectives from New Zealand 

    Pearce, DG; Schänzel, HA (Elsevier, 2013)
    Although tourists are frequently cited as the central focus of much destination management activity little is known about how they regard destination management. Through a series of focus groups with guests at youth hostels ...
  • Developing employment relations teaching in New Zealand 

    Rasmussen, E; Lamm, F; Williamson, D (University of South Australia: Division of Arts, Education & Social Science, 2006)
    Recent changes in New Zealand’s employment relations framework has made the topic vital for many students but its multi-disciplinary foundation and its particular historical and cultural setting have proved difficult for ...
  • Domestic tourism in New Zealand: the Kiwi family holiday 

    Schänzel, H (Association of Pacific Studies, 2010)
    In New Zealand, 56 % of all tourism earnings come from domestic tourism (Ministry of Tourism, 2009), yet the attention by the government is primarily directed towards international tourism. In fact, Interactive Travellers, ...
  • Employee theft in hospitality: causes and excuses 

    Poulston, J (AUT University, 2007)
  • Enjoyment, tolerance, or rejection: responses to sexuality in the workplace 

    Poulston, J (Council for Hospitality Management Education (CHME), 2010)
    Sexual harassment in hospitality workplaces is endemic, with more hospitality employees reporting incidences of harassment than in any other private sector industry. Various causes are proposed, but the sexualisation of ...