Browsing School of Hospitality and Tourism by Title

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  • Losekoot, E; Wright, N (Council for Australasian University Tourism and Hospitality Education (CAUTHE); 2013)
    This paper takes the top ten airports identified in the SKYTRAX 2011 airport awards and investigates to what extent their success might be due to creative and innovative management actions. The literature review considers ...
  • Losekoot, E; Sherlock, D (The Council for australasian University tourism and Hospitality education (CaUtHe); 2013)
    The issue of alcohol in hospitality has always been a controversial one. In order to address this topic in the cultural context of a marae (communal meeting place) with commercial hospitality facilities on a site regarded ...
  • Schitko, D; Losekoot, E (Journal of Tourism, AUT University; 2012)
    This study considers the attitudes to and experiences of travel agents and tourism intermediaries when servicing the needs of mature travellers. It reviews the literature on mature travellers within the broader area of ...
  • Losekoot, E; Poulston, J (The Council for australasian University tourism and Hospitality education (CaUtHe); 2013)
    Between 1972 and 2003 there were 168 attempts by terrorists to attack respondents or spectators at major sporting events around the world. A literature review of over 100 research papers outlines the reasons terrorist ...
  • Poulston, JM (Council for Hospitality Management Education (CHME); 2014)
    Critical thinking is a key skill promised by many undergraduate programmes, yet few offer specific courses in thinking, nor do university lecturers necessarily think critically or know how to teach critical thinking. This ...
  • Booth, A (The Asian Migrations Research Theme, the University of Otago; 2014)
    This paper focuses on cultural economy, the “set of socio-economic relations that enable cultural activities” (Pratt, 2008, p. 49). It examines the production and representation of culture as a function of the economic ...
  • Harris, C; Schitko, D; Tregidga, H; Williamson, D (AUT University, Council for Australian University Tourism and Hospitality Education (CAUTHE); 2009)
    This paper looks at the representations of housekeeping and housekeepers in the popular television series Hotel Babylon. The paper discusses some possible effects of the impression constructed of this area of hotel employment ...
  • Harris, C; Tregidga, H; Williamson, D (AUT University, Intellect Ltd; 2011)
    This article examines representations of housekeeping and housekeepers in the popular television series Hotel Babylon. We take a reflective approach in consid-ering how identities and roles in the Hotel Babylon series are ...
  • Poulston, J (AUT University, Department of Tourism, University of Otago; 2006)
    Constructive dismissal and ad hoc disciplinary procedures are common in hospitality and many employees feel they are treated poorly by their immediate supervisors. This study identifies the perceived incidence and acceptance ...
  • Werner, K; Dickson, G; Hyde, K (Sport Management Association of Australia and New Zealand (SMAANZ); 2013)
    To ensure the success of Rugby World Cup 2011 (RWC 2011) in New Zealand regional tourism organisations were expected to collaborate with each other as part of developing a nationwide approach to the event, whilst simultaneously ...
  • Harris, C; Williamson, D; Rasmussen, E; Wilkinson, H (AUT University, Promaco Conventions Pty Ltd; 2008)
    Voluntary staff turnover has been a major problem in hospitality and many hospitality employers are concerned how staff retention can be improved in an industry which is characterised by narrow profit margins, fluctuating ...
  • Poulston, J; Luo, Y; Milne, S (AUT University; 2006)
  • Poulston, J (AUT University; 2009)
    Hospitality staff are often very dedicated to their work, protecting guests’ privacy even when circumstances are suspicious, and treating their wants and needs as paramount. In November 2008, several hotel staff were killed ...
  • Pearce, DG; Schänzel, HA (Elsevier; 2013)
    Although tourists are frequently cited as the central focus of much destination management activity little is known about how they regard destination management. Through a series of focus groups with guests at youth hostels ...
  • Rasmussen, E; Lamm, F; Williamson, D (University of South Australia: Division of Arts, Education & Social Science; 2006)
    Recent changes in New Zealand’s employment relations framework has made the topic vital for many students but its multi-disciplinary foundation and its particular historical and cultural setting have proved difficult for ...
  • Schänzel, H (AUT University, Association of Pacific Studies; 2010)
    In New Zealand, 56 % of all tourism earnings come from domestic tourism (Ministry of Tourism, 2009), yet the attention by the government is primarily directed towards international tourism. In fact, Interactive Travellers, ...
  • Poulston, J (AUT University; 2007)
  • Poulston, J (Council for Hospitality Management Education (CHME); 2010)
    Sexual harassment in hospitality workplaces is endemic, with more hospitality employees reporting incidences of harassment than in any other private sector industry. Various causes are proposed, but the sexualisation of ...
  • Poulston, JM (University of Queensland, AUT University; 2004)
    Anecdotally, hospitality has a reputation for poor ethical standards, and it is anticipated that this research will provide a basis for that reputation. Several themes are being explored, such as the causes of poor ethical ...

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