Visual communication design strategies: multidisciplinary human-centred approach in branding and marketing

Abstract

This research study is focused on the buying behaviour of modern consumers. The literature indicates that modern consumers are sophisticated, discerning and are less loyal to a particular brand than they used to be. Consumers today are more concerned with buying a product that not only meets their needs but also provides them with pleasurable experiences. There are many ways to explain buyer behaviour; however for this thesis storytelling, dream theory, and "Lovemarks" have been used to examine the usefulness of the selected theories to the visual communication design industry. The research has focussed on an homogeneous product (bottled water) as a vehicle to establish whether all the plans and strategies in recently published literature can be trusted and be used for design strategies for planning a marketing campaign. The reason for doing this is to establish some new knowledge that could contribute to the design industry in terms of criteria for branding, marketing and design strategy in visual communication design. An extensive secondary research of the literature has been made to inform this study. Primary information has also been gathered by using carefully designed and comprehensive materials involving professional interviews, and a major case study of bottled water has been conducted, which includes a field study, focus groups and surveys. Information and raw data generated by the research have been analysed either quantitatively or qualitatively. The result generated by this study is not conclusive, however, pointing to the fact that the buying behaviour of consumers is complex and variable. There was also little agreement among the professional interviewees in terms of the role of human behaviour and its application in the design campaign.