What motivates end-users to transfer gained knowledge from enterprise systems training?
Arasanmi, C; Wang, WYC; Singh, H; Ekundayo, S
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Organisational motivations for adopting Enterprise Systems (ES) include the achievement of a competitive advantage in production and provision of better control on operations. In spite of its contributions to business successes, an estimated 50- 75% of ES projects failed to justify the enormous financial investment into the projects. Research has attributed ES failure to training-related factors. Suggesting the criticalness of training and education in Enterprise System success; nonetheless enterprise systems researchers have constantly ignored training potential on post adoption behaviours. Regardless of the importance of ES training, it is noted that users resist and hesitate to apply gained skills on the systems. The disproportionate use of learned skills results in low utilisation of the systems and partly ES failures. Post training behaviours are critical in the ES success; however knowledge on the determinants of transfer of skills and knowledge gained from enterprise systems training environment is scarce. This study proposes a model of motivational mechanism of effective use of skills and knowledge in Enterprise Systems.